Landlord/Agent Assistance
Mon to Fri 8am - 5pm
Tel: (413) 577-2187
118 Berkshire House

General Assistance
Mon to Fri 8:30am - 5pm
Tel: (413) 577-1451
235 Whitmore Administration Building

Service Expectations
Exceptions to these standards will be noted in an orange ALERT box. Unless otherwise noted, customers can expect the following:

Monday - Thursday

• Acknowledgement of voice and email messages sent the next business day.
• Approved listing status acknowledgement sent within 24 hours of submission.

Friday

• Acknowledgement of voice and email messages received before noon sent the same business day. Messages after 12 noon will receive acknowledgement the next business day.
• Approved listing status acknowledgement sent same day if submitted by noon, othewise, the next business day.

Saturday and Sunday

• Listings and other communications submitted on Saturday and Sunday will be acknowledged by the end of the day Monday.

Email: OCH@gw.housing.umass.edu