Landlord/Manager Assistance
Mon to Fri 8am - 5pm
Tel: (413) 577-2187
124 Berkshire House

Student Assistance
Mon to Fri 8:30am - 5pm
Tel: (413) 545-2100
235 Whitmore Administration Building

Service Expectations
Exceptions to these standards will be noted in a lime green ALERT box. Unless otherwise noted, customers can expect the following:

Monday - Friday

• Acknowledgement of voice and email messages sent the same day if submitted by 4pm, otherwise, the next business day.
• Rental listing status acknowledgement sent same day if submitted by 4pm, othewise, the next business day.
• Renter/Housemate Profiles the same day if submitted by 4:30pm, otherwise, the next business day.

Saturday and Sunday

• Rental listings and Profiles will be acknowledged during the weekend. Other communications submitted on Saturday and Sunday will be acknowledged by the end of the day Monday.

Email: OCH@gw.housing.umass.edu