IDENTIFYING SCAMMERS The most recent scams are coming from individuals who claim to be members of the U.S. Armed forces in Iraq, and who are asking for your financial assistance. Don't reply to these messages or click any link in the message. I'm advised by staff in the Military Leadership Department (Army ROTC) that they're all scams. Forward these "suspect" emails to OCH@gw.housing.umass.edu.

Click here for the list of Recently Reported Scammers

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Landlord/Tenant Assistance
Mon to Fri 8am - 5pm
Tel: (413) 577-2187
124 Berkshire House
OCHR Manager, Thea Costine

Student Assistance
Mon to Fri 8:30am - 5pm
Tel: (413) 545-2100
235 Whitmore Administration Bldg.

UMOCH Service Expectations
Exceptions to these standards will be noted in a lime green ALERT box. Unless otherwise noted, customers can expect the following:

Monday - Thursday

  • Acknowledgment of voice and email messages sent the same day if submitted by 3pm, otherwise, the next business day.
  • Rental listing status acknowledgment sent same day if submitted by 3pm, otherwise, the next business day.
  • Renter/Housemate Profiles posted the same day if submitted by 3pm, otherwise, the next business day.

Friday

  • Acknowledgement of voice and email messages sent the same day if submitted by 1pm, otherwise, the next business day.
  • Rental listing status acknowledgment sent same day if submitted by 1pm, otherwise, the next business day.
  • Renter/Housemate Profiles posted the same day if submitted by 1pm, otherwise, the next business day.

Saturday and Sunday

  • Rental listings and Profiles will be acknowledged at least once each weekend day. Other communications submitted on Saturday and Sunday will be acknowledged by the end of the day Monday.

Email: OCH@gw.housing.umass.edu

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