Please Select a Resource
Landlord/Manager Assistance
Mon to Fri 8am - 4:30pm
Tel: (413) 577-2187
124 Berkshire House
Student Assistance
Mon to Fri 8:30am - 5pm
Tel: (413) 545-2100
235 Whitmore Administration Building
Service Expectations
Exceptions to these standards will be noted in a lime green ALERT box. Unless otherwise noted, customers can expect the following:
Monday - Friday
- Acknowledgement of voice and email messages sent the same day if submitted by 4pm, otherwise, the next business day.
- Rental listing status acknowledgement sent same day if submitted by 3pm, othewise, the next business day. Renter/Housemate Profiles acknowledged the same day if submitted by 4pm.
Saturday and Sunday
- Rental listings, Renter/Housemate Profiles, and other communications submitted on Saturday and Sunday will be acknowledged by the end of the day Monday.
Email: OCH@gw.housing.umass.edu
Landlord Resources
- Average Contract Rents
- Choosing a Tenant
- Fair Housing Laws
- Housing Code Checklist
- Landlord Tenant Handbook
- Libraries with Internet Access
- Rental Scams. How to Avoid
- Sample Forms
Tenant Resources
- 5 Keys to Living Off Campus Successfully
- Average Upfront Costs
- Apartment Complexes
- Choosing a Housemate Checklist
- Fair Housing Laws
- Housing Code Checklist
- Housing Search Checklist
- Landlord Tenant Handbook
- Libraries with Internet Access
- Moving Out Check List
- Pet Owner Information
- Protect Your Security Deposit
- Rental Scams. How to Avoid
- Tenant Dos and Don'ts
- Sample Forms