General Assistance
Mon to Fri 8:30am - 5pm
235 Whitmore Administration Building
Tel: 413.577.1451
Fax: 413.545.1241

Landlord & Agent Assistance and Training
By appointment with Manager.
118 Berkshire House.
413.577.2187

Service Expectations
Exceptions to these standards will be noted in an orange ALERT box. Unless otherwise noted, customers can expect the following:

Monday - Thursday

• Acknowledgement of voice and email messages sent the next business day
• Approved listing status acknowledgement sent within 24 hours of submission.

Saturday and Sunday

• Listings and other communications submitted on Saturday will be acknowledged by the end of the day Tuesday.
• Listings and other communications submitted on Sunday will be acknowledged by the end of the day Wednesday.

Email: OCH@gw.housing.umass.edu