IDENTIFYING SCAMMERS Many scams come from folks who claim to be coming to the University to do "research". Ask them which Department and for the name of the faculty member they're working with. Most will not answer this direct question. Forward these "suspect" emails to OCH@gw.housing.umass.edu and report them to the FBI Internet Crime Complaint Center. Click here for the list of Recently Reported Scammers

UMass Amherst Residential Life

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Student Assistance
Mon to Fri 8:30am - 5pm
Tel: (413) 545-2100
235 Whitmore Administration Bldg.
Residential Life Student Services

Landlord/Tenant Assistance
Mon to Fri 8am - 5pm
Tel: (413) 577-2187
124 Berkshire House
Manager, Thea Costine

UMOCH Service Expectations
Exceptions to these standards will be noted in a lime green NEWS AND ANNOUNCEMENTS box. Unless otherwise noted, customers can expect the following:

Monday - Thursday

  • Acknowledgment of voice and email messages sent the same day if submitted by 3pm, otherwise, the next business day.
  • Rental listing status acknowledgment sent same day if submitted by 3pm, otherwise, the next business day.
  • Renter/Housemate Profiles posted the same day if submitted by 3pm, otherwise, the next business day.

Friday

  • Acknowledgement of voice and email messages sent the same day if submitted by 1pm, otherwise, the next business day.
  • Rental listing status acknowledgment sent same day if submitted by 1pm, otherwise, the next business day.
  • Renter/Housemate Profiles posted the same day if submitted by 1pm, otherwise, the next business day.

Saturday and Sunday

  • Rental listings and Profiles will be acknowledged at least once each weekend day. Other communications submitted on Saturday and Sunday will be acknowledged by the end of the day Monday.

Email: OCH@gw.housing.umass.edu

News and Announcements

Paying a Security Deposit?

  • Moving In? It's your money! Your landlord has 30 days to provide a receipt with information about where your Security Deposit is being held. Here are tips to help you protect your Security Deposit. Contact the Student Legal Services Office if you did not receive this information from your landlord.

  • Moving Out? Make sure you make a written request for the return of your security deposit. Your landlord has 30 days to act on that request. Contact the Student Legal Services Office if you have questions about the return of your security deposit.

Curious about who uses UMOCH.org?

Welcome to the University of Massachusetts Amherst, Off Campus Housing website. Whether you use this site as a Tenant or as a Landlord, Residential Life provides this information to University of Massachusetts Amherst students, faculty, and staff to help them find and form mutually successful landlord/tenant relationships.

The information found on this website pertains only to Landlord/Tenant laws in the Commonwealth of Massachusetts. If you are viewing this site from another state you should be aware that this area of law differs significantly from state to state. If you are a University of Massachusetts Amherst student and have questions or concerns about the information here, please contact the Student Legal Services Office, (413) 545-1995.